Your Privacy is Our Priority

Creckex Privacy Policy — Your Data, Fully Protected

This page clearly explains how the Creckex platform collects your personal data, what it's used for, and how securely it's stored.

Last Updated: January 2026
256-bit SSLFully Encrypted
GDPR CompliantInternational Standards
No Third PartiesNo Data Sales
Your ControlRight to Erasure
1 Introduction & Scope of This Policy

Creckex (https://creckex.biz) takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how you can stay in control of your own information.

By creating an account, logging in, or using any service on the Creckex platform, you are deemed to have accepted this Privacy Policy. This policy is part of our Terms & Conditionsan integral part of.

Our Commitment: Creckex never sells, rents, or shares your personal information with third parties without your consent. We collect only what's necessary and use it strictly for the purposes it was intended.

This Privacy Policy has been developed in accordance with the GDPR (General Data Protection Regulation) and international data protection best practices. We believe transparency is the foundation of trust.

2 What Types of Data We Collect

Creckex collects two types of information — data you provide directly and data collected automatically:

a) Information you provide directly:

  • Full Name (as per National ID)
  • Mobile Number & Email Address
  • Date of Birth & Gender
  • National ID (NID) or Passport Number
  • Address & Occupation
  • Payment method details (Mobile Pay/Nagad/Rocket number)
  • Selfie & Identity Verification Photos

b) Automatically Collected Information:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Session Duration & Page Visit History
  • Betting & Transaction History
  • Cookies & Tracking Data

Only necessary data: Creckex never asks for unnecessary or excessive information. Every data point has a specific purpose, which is explained in the sections below.

3 Data Collection Method

Creckex collects information through the following methods:

  • Registration Form: Information you provide directly when creating your account.
  • KYC process: Documents and photos uploaded for identity verification.
  • Transaction Records: Every deposit, withdrawal, and bet is automatically recorded.
  • Cookies & Tracking: To improve your experience on the website.
  • Customer Support: Information provided when contacting our support team.
  • Third-Party Verification: Via payment providers and KYC services.
4 Purpose of Data Use

Creckex uses the information it collects solely for the following purposes:

Data Type Purpose of Use Legal Basis
Identity Information Account Creation & KYC Verification Contractual Obligation
Contact Information Notifications, Promotions & Support Legitimate Interest
Payment Information Deposit & Withdrawal Process Contractual Obligation
Usage Data Platform Improvement & Personalization Consent
Betting History Gambling Addiction Monitoring & Protection Legal Obligations

We never share your information with third parties for marketing purposes. Email or SMS marketing is only sent with your consent and you can unsubscribe at any time.

5 Data Sharing & Third Parties

Creckex may share data with third parties only in the following limited circumstances:

  • Payment providers: Mobile Pay, Nagad, Rocket — to process your transactions.
  • KYC service providers: To verify your identity.
  • Law enforcement: In response to a legal order.
  • Cloud Services: Stored in encrypted form for secure data protection.

Strict agreements: All our third-party partners are bound by strict confidentiality agreements and may not use your data beyond the specified purposes.

In the event of a company acquisition or merger, users will be notified in advance by email and their consent will be obtained regarding any data transfer.

6 Cookie Policy

Creckex uses cookies on its website to enhance your browsing experience. We use three types of cookies:

  • Essential Cookies: To maintain your login session and keep the site secure. Disabling these cookies will prevent the site from functioning properly.
  • Analytics Cookies: To understand which pages are most used and to improve the site. You have the option to disable these.
  • Preference cookies: To remember your language preference and personal settings.

A cookie consent bar is shown the first time you visit the site. You can manage your cookie preferences at any time through your browser settings.

7 Data Retention & Security

Creckex follows industry-leading standards to keep your data secure:

  • All Data 256-bit AES Encryption Reserved
  • Data Center ISO 27001 Certified
  • Regular Security Audits & Penetration Testing
  • Restricted Staff Data Access (Least Privilege Principle)
  • 24/7 Cybersecurity Monitoring

Retention Period: All data is retained while your account remains active. After account closure, transaction records are kept for up to 5 years as required by law, then permanently deleted.

Data Breach Procedure: In the event of a data breach, affected users will be notified by email within 72 hours and immediate protective measures will be taken.

8 Your Data Rights

Every Creckex member holds the following rights over their personal data:

  • Right to Access: You can find out what information we hold about you.
  • Right to Rectification: You may request corrections to any inaccurate information.
  • Right to Erasure: You may request deletion of your data under specific conditions.
  • Right to Portability: You may obtain your data in a commonly used, portable format.
  • Right to Object to Processing: You may object to your data being used for a specific purpose.
  • Right to Withdraw Consent: You can opt out of marketing communications at any time.

To exercise these rights, email us at support@creckex.biz. We'll respond within 30 days. If any data cannot be deleted due to legal obligations, we'll let you know.

9 Protection of Minors

Creckex does not collect personal information from or provide services to anyone under the age of 18. We follow strict age verification procedures.

If we ever receive information belonging to a minor, it will be deleted immediately upon discovery and the associated account will be closed.

If you discover that your child is using Creckex, please contact our support team immediately.

10 Contact & Complaints

If you have any questions or complaints about our Privacy Policy, please get in touch:

  • Email: privacy@creckex.biz
  • Support: Help Center Via live chat on the page
  • Response time: Typically within 24–48 hours

Policy Changes: If any significant changes are made to this Privacy Policy, registered users will be notified by email at least 14 days in advance. A notification will also appear upon logging into the platform.


How Creckex protects your information

Your privacy is protected at both the technical and policy level — not just in words.

End-to-End Encryption

Every piece of your data is encrypted with 256-bit SSL before it reaches our servers — no one can intercept it in transit.

Minimal Data Collection

Creckex collects only the information strictly necessary to provide its services. Nothing more is asked for.

Internal Access Control

Only authorized personnel can access specific data. Every access is logged and audited.

Regular Security Audits

Third-party security experts regularly audit Creckex's systems. Any vulnerabilities found are patched immediately.

Automated Data Deletion

Once the retention period expires, unnecessary data is deleted automatically. No outdated data is kept without reason.

Instant Breach Alerts

You will be notified immediately by email and SMS of any suspicious activity or data breach.


Your Control Over Your Data

Creckex believes every user is the owner of their own data.

👁️
Right of Access

You can access your information at any time

✏️
Right to Rectification

Request a correction to inaccurate information

🗑️
Right to Erasure

Request Data Deletion Under Specific Conditions

📦
Right to Data Portability

Download Your Data

🚫
Right to Object

Object to specific uses of your data

📧
Withdrawal of Consent

Opt out of marketing at any time


Privacy FAQ

No, never. Creckex does not sell or rent your personal information to any third party. We only share limited data with approved partners for payment processing and identity verification, and they are bound by strict confidentiality agreements.

After account closure, transaction records are retained for 5 years as required by law, after which all data is permanently deleted. Marketing data is removed immediately.

Disabling essential cookies may affect login and security features. However, turning off analytics and preference cookies will not impact the core functionality of the site.

Documents submitted for KYC verification are stored in encrypted form while your account is active and for up to 5 years after closure. This retention period is set by international financial regulations.

Email us at privacy@creckex.biz or contact our Help CenterContact us via live chat. Once your identity is verified, your request will be processed within 30 days.

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